Receptionist
Location: Columbus, GA (31909) | Type: Full-Time | Schedule: Mon–Fri, 9:00 AM – 6:00 PM
The Role
Are you a professional, organized individual with a passion for helping others? As the Receptionist for Easterseals West Georgia, you are the first point of contact for our families and community. Working under the Support Services/Office Manager, you will ensure that every phone call is answered with a smile and every visitor feels welcomed. This is a vital role that keeps our administrative engine running so we can focus on our mission of serving people with disabilities.
Key Responsibilities
Front Office & Communication
First Impressions: Greet and assist all parents, visitors, and callers in a positive, professional, and empathetic manner.
Call Management: Answer a multi-line phone system and direct callers to the appropriate staff or department.
Participant Support: Notify staff of participant arrivals/departures and assist caregivers with general inquiries.
Data & Financial Administration
Records Management: Establish and update participant records in the Pro-Care System, including class assignments and contact data.
Fee Collection: Collect program service fees, assist in keeping accounts current, and record payments/donations on the ledger.
Filing Excellence: Maintain accurate and orderly files for participant records, attendance, and immunization documents.
Operational Support
Form Maintenance: Ensure an adequate supply of employee and participant applications are available and keep all office forms updated and neat.
Professional Standards: Exercise high-level professionalism and maintain strict confidentiality regarding all participants and staff.
Team Collaboration: Perform additional administrative duties as assigned by the Support Services Manager and CEO.
Qualifications
Education: High school diploma or G.E.D. (Advanced business training is a plus).
Experience: Minimum of one year of secretary or receptionist experience.
Technical Skills: Proficient computer skills and the ability to operate general office equipment.
Soft Skills: Outstanding customer service, strong attention to detail, and excellent communication skills.
Values: We seek individuals with loyalty, integrity, and enthusiasm who are committed to enhancing the quality of life for people with disabilities.
Compensation & Benefits
Pay: $12.00-$14.00 per hour
Why Join Our Team? At ESWG, we value self-growth and professional excellence. Our staff are expected to maintain high-quality service standards and are supported through:
🏥 Comprehensive Health, Dental, & Vision Insurance
📈 401(k) Matching
🌴 Paid Time Off (PTO)
🛡️ Life Insurance
🎓 Professional Development Assistance